Return & Refund Policy

Return and Refund Policy

Last updated: March 15, 2026

This Return and Refund Policy applies to purchases made from
https://tiyat.in and https://latifa.store.shoopy.in
owned by Mehboob Alam, Jharkhand, India.
For any questions, contact: business.mehboob@gmail.com

1. Returns

We accept returns only under the following conditions:

Item received is damaged
Item received is wrong
Item is defective
Item is missing parts

You must request a return within 3 days of delivery.

To request a return, contact us by email with:

Order number
Product name
Photo / video proof
Reason for return

We may reject return requests if proof is not provided.

2. Non-Returnable Items

The following items cannot be returned:

Used products
Damaged by customer
Custom or special orders
Digital products (if any)
Items without original packaging

3. Refunds

Refunds will be given only after we receive and inspect the returned product.

If approved:

Refund will be sent to original payment method
Processing time: 5–7 business days

If payment was Cash on Delivery, refund may be sent via:

UPI
Bank transfer

4. Replacement

We may offer replacement instead of refund if:

Product is defective
Product is damaged in shipping
Wrong item sent

Replacement depends on stock availability.

5. Shipping Cost for Return

If mistake is ours → we pay shipping
If customer mistake → customer pays shipping

We are not responsible for lost return parcels.

6. Order Cancellation

Orders can be cancelled only before shipping.

Once order is shipped, cancellation is not allowed.

7. Refusing Delivery

If you refuse delivery without reason, we may:

Cancel refund
Deduct shipping charges
Block future orders

8. Contact for Return / Refund

Owner: Mehboob Alam
Location: Jharkhand, India
Email: business.mehboob@gmail.com